Change Ticket Entity Action not passing value to entity screen

@sukasem wrote:

I try to use Change Ticket Entity Action but I can't get it to work on my current database but the same rule/action work on default database. I tried using rule debugger but it yield nothing as fas as I can tell. Any ideas?

BTW, I want to use this action to pass customer search value from File Monitor Device. I am not sure what action should be used. Any suggestion?

EDIT: It will not pass value if Entity Screen View Mode is Custom. See solution in Post 4

Rule Debugger / Entity Screen

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Action

Rule

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