@Avalonrun wrote:
I am support a friend remotely that we installed SamabaPOS v5 about 2 months ago. A few nights ago when they were closing for the night, the closing report amounts did not match the cash. They contacted me and I logged in remotely and at first the system looked fine.
Then they send me a picture of the order summary for ticket # 355 which is attached below which shows a total of $786. When I look at the same ticket in the system it shows $593.50 which has been closed that night. the difference between the reports and cash is the difference between $786 and $593.50.
I have checked the system and there are no voids. So I have no idea how they can have a order summary printout for a higher amount than what is now showing in the system without any records somewhere with the items no longer showing up.
Current Order Summary #355.pdf (16.5 KB)
Printout Order Summary #355.pdf (296.8 KB)
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