@Factory47 wrote:
Dear Friends
I am very happy with Samba V5 and in 99% works ALL smoothly and like it should be ... BUT very SOMETIMES we are suffering an annoying bug that very suddenly, when we "close" an order, pops UP an Error Message that the "printer template has problems" (sorry I dont have screenshot) and the order will NOT be print out to the kitchen and/or bar printer.
It was this ticket..
NOT print out causes confusion and delays, because we have the strick rule " No ticket. No product Out". Means my staff order AGAIN the same table items and HOPE now print, then I have double product in my POS and Warehouse mistakes, means A BIG MESS and this on a FULL Friday, you can imagine the chaos..
Anyway
First Solution may be:
HOW I CAN PUSH OUT the order TICKET a SECOND time?? (now I print out 2 times the BILL and use it as a Ticket .... unlock table again, run to the kitchen blablabla, run to bartender blablabla...)Second solution, find the Bug
Maybe I have a problem in my Template ??? which I did not touched a lot, only in the header a bit .I give u my configuration screenshot of my printer, template and printer jobs..
Like I said previous,... this error fortunately is seldom (1 or 2 times a week), cant replicate intentional (today I remake the exactly SAME order on the SAME table and all printed out perfectly) and not depends on a specific product or printer, but when happens, really sucks!!
Thank you guys for your HELP!!
.. BUT very SOMETIMES we are suffering an annoying bug that very suddenly, when we "close" an order, pops UP an Error Message that the "printer template has problems" (sorry I dont have screenshot) and the order will NOT be print out to the kitchen and/or bar printer.
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