Probllem printing Customer Bill

@ccramer wrote:

Hi,
We are using version 4 and have a cafe' where there are no tables - everything is "to go" (take away). We enter the order, press the "setttle" buttton which then switches to the Settle Screen. We are also printing the order to the Kitchen Printer as soon as the Settle Button is selected, so that the cooks can start making the order and not have to wait until the customer is finished paying for the order (cash or credit card).

The problem is: When the Customer Receipt is printed, most of the time it ONLY prints the LAST item which the customer ordered. For example, if they ordered a soup and then a Coca-cola, it will often only print the line item for the Coca- Cola, but the subtotal due is correct (always). The order prints fine to the kitchen printer but only sometimes for the customer rreceipt.

If I go into "Tickets" after the order has been paid for, I can find the ticket, display the detail and print it out and EVERYTHING prints. Im not sure what I am doing wrong and was hoping someone could help me.

here is the Ticket template:
[LAYOUT]
-- General layout
27,112,0,25,250

IMCS CAFE 305

TEL:(978) 742-9777
Date:{TICKET DATE}
Time:{TIME}
{ENTITIES}
Ticket No:{TICKET NO}
-
{ORDERS}
=

{DISCOUNTS}
[Total Gift:|{ORDER STATE TOTAL:Gift}]
{SERVICES}
Subtotal Before Tax:|{PLAIN TOTAL}
State & Local Meals Tax:|{TAX TOTAL}
Total:|{TICKET TOTAL}
{PAYMENTS}

=
T H A N K Y O U!

[DISCOUNTS]
{CALCULATION NAME} %{CALCULATION AMOUNT}|{CALCULATION TOTAL}

[SERVICES]
{CALCULATION NAME}|{CALCULATION TOTAL}

[PAYMENTS]
Paid with {PAYMENT NAME}|{TENDERED}
Change|{CHANGE}

[ORDERS]
-- Default format for orders
- {QUANTITY} {NAME}|{TOTAL PRICE}
{ORDER TAGS}

[ORDERS:Gift]
-- Format for gifted orders
- {QUANTITY} {NAME}|GIFT
{ORDER TAGS}

[ORDERS:Void]
-- Nothing will print for void lines

[ORDER TAGS]
-- Format for order tags
* {ORDER TAG NAME} | {ORDER TAG PRICE}

[ENTITIES:Table]
-- Table entity format
Table: {ENTITY NAME}

[ENTITIES:Customer]
-- Customer entity format
Customer: {ENTITY NAME} | {ENTITY DATA:Phone}

..................................................

i tried to upload PDF's of all the automation commands for Settle and Print Bill but I can't as a new user. can anyone see what i missed here or do you need more information?

Thanks!!

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