@silentbob wrote:
I have set up discounts following the "DISCOUNT - Any Item - Ask Custom Amount" Tutorial.
I'm having an issue with my refunds configuration.
Basically I open original ticket. Select the item and quantity to be returned and then clone.
In new the new ticket I then select the item again and click REFUND.
This converts the price to negative.
The issue I'm having is that now that the price is negative. Its adding instead of subtracting my discount to the total.Eg:
Item 1 €15.00 Discount €-5.00 = Total €10.00
Convert Item 1 to negative so Total now becomes: Item 1 €-15.00 Discount €-5.00 = Total €-20.00It should be: Item 1 €-15.00 Discount €5.00 = Total €-10.00 (what the customer actually paid for the item)
I need an action to convert the discount price to a positive number.
Heres what i have tried:
I know I could have another ask question to define new tag price and set it to positive. But the workflow would be better If i could pull the existing Tag Price and convert it
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